AVP - IT Service Management

Bachelor’s degree in Banking, Finance, Accounting, or MIS Minimum of 10 years of relevant experience, preferably with a top-tier international bank Certified or trained in IT Security and Enterprise Architecture Proven ability to lead large-scale architecture and governance initiatives Key Responsibilities : Strategy and Governance : Deliver cost-effective architecture solutions for internal and external systems Align IT architecture with business goals in collaboration with senior stakeholders Coordinate cross-functional architectural changes with other teams Use standard frameworks such as TOGAF to design and enhance enterprise architecture Maintain and supervise business, application, data, and technology architecture layers Design and implement a service-oriented integration layer across systems Develop an enterprise information architecture for seamless data interoperability Compliance and Standards : Conduct architecture reviews to ensure compliance with IT standards, risk, and audit policies Define and enforce enterprise-wide technology standards (e.g., ITIL) Provide accurate information to internal and external auditors, compliance, and risk teams Stay informed of technology trends and propose relevant updates to architecture standards Stakeholder and Customer Engagement : Gather and document system requirements from business units Support internal users with product-related queries and system requests Maintain service level agreements and improve delivery turnaround times Build strong relationships with internal teams and project stakeholders Support the bank’s digital transformation and strategic IT initiatives Present high-level architecture plans to executive management Research and pilot innovative architecture solutions to meet future business needs Strategic and analytical mindset Strong stakeholder engagement and communication skills Deep knowledge of banking systems and enterprise IT Ability to lead and coordinate across departments

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