Business Service Manager

Overview

Responsible for operational performance of LIXIL-Grohe service providers & overall service excellence in Qatar. He / She will be involved in daily issues resolution assignment & tracking on end-to-end conditions, providing technical support to all customer groups, focusing on a project channel, spare parts stock in / out and forecasting, mitigation of business-critical service incidents & customer satisfaction. In this role, he / she will also be responsible for brand reputation retention, warranty reporting, contracts & invoicing, hands on & service visits to VIP customers & project sites. Location : Qatar. Organization : IMEA (India, Middle East, Africa) – LE_0165-Grome Marketing (Cyprus) Ltd. – Employee Assignment. Employment type : Full Time. Not remote. Start date : 1 October 2025. Primary Responsibilities

Daily operational & field service management including field service & back-office team management (task assignment, KPIs, targets creation & assignment) Spare parts stock keeping, tracking of items & reflecting in the SAP Service partners performance monitoring & reporting Case routing, escalation, assignment, tracking Service visits to VIP customers & project sites Invoicing of spare parts & services Technical support expertise on GROHE product portfolio Implement principles of rational expense & service (remote support, spare parts & components first vs. complete products replacements and external technicians'' visits) Support the service initiatives & roll-out of spare parts sales & distribution; Execute other tasks assigned by Leader, Service Gulf & Levant Qualifications and Education

Bachelor's degree in IT and / or Engineering field Experience & Characteristics

Engineering background 3-5 years of experience in technical service Technical & analytical mindset Can do attitude, problem solver, result oriented, ability to act independently Willingness to study, strive for perfection & help people Ability to operate PC at an experienced user level, read electrical schemes & explode drawings Preferably experienced in CRM, FSM, WMS & SAP Plumbing expertise preferred, but not mandatory Service background in automotive, heating and / or AC fields Customer & human centric, ability to work with objections & effectively communicate with customers Being punctual and detail-oriented Seniority level

Mid-Senior level Employment type

Contract Job function

Business Development and Sales Industries

Manufacturing

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