Chief Operation Development Officer

Job Purpose :

The Chief Operating Officer provides executive leadership to ensure the seamless execution of the organization’s strategic and operational agenda. The role oversees daily operations, process excellence, and institutional performance, ensuring that strategic ambitions are translated into measurable outcomes. The COO drives operational efficiency, governance integrity, and organizational agility while embedding a culture of service excellence, accountability, and continuous improvement across all business functions.

Accountabilities Strategic Leadership

Contribute to the development and implementation of business development strategies aligned with the organization’s overall investment and cluster growth plans.

Translate high-level investment and FDI strategies into actionable execution frameworks, ensuring alignment with departmental targets and budgets.

Oversee the design and delivery of investor outreach programs to attract new investors and support the expansion of existing ones.

Provide inputs to long‑term plans related to commercial strategy, cluster positioning, and asset utilization.

Manage the execution of annual business development and investment initiatives to achieve revenue, FDI, and occupancy objectives.

Investment Development & Relationship Management

Lead investor engagement activities from initial outreach through negotiation and deal closure.

Manage relationships with strategic investors, partners, and key accounts, ensuring continuous communication and satisfaction.

Ensure timely resolution of investor queries and issues, maintaining service quality and compliance with the organization’s policies.

Oversee the development of investor presentations, pitch decks, and marketing materials tailored to target sectors.

Business Development Execution

Supervise the planning and delivery of sales and business development activities across assigned clusters.

Lead the coordination of site visits, client meetings, and investor delegations, ensuring professional representation of the organization.

Manage coordination with internal teams for land allocation, deal negotiation, and transaction finalization.

Ensure efficient collaboration with Public Affairs and Corporate Communications for marketing, PR, and event support.

Lead the execution of cluster‑specific promotional events, exhibitions, and investor roadshows.

Market Intelligence & Reporting

Oversee the analysis of international market trends, competitor activities, and investment flows to identify new opportunities and inform strategy.

Develop periodic business performance reports, tracking KPIs related to revenue, FDI, and investor satisfaction.

Provide market and performance insights to senior management to guide decision‑making and policy updates.

Monitor cluster performance and propose initiatives to enhance competitiveness and utilization.

Team Leadership & Collaboration

Supervise the business development team, ensuring clear objectives, mentorship, and continuous capability building.

Promote a culture of accountability, teamwork, and excellence in customer engagement.

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