Training Technology & Product Officer

Overview

We are seeking a motivated and capable Product and Services Officer to join our Training team. In this role, you will work closely with the Head of Training Services to support the development and delivery of high-quality, industry-aligned technical training solutions across the engineering and technology sectors. A strong IT skillset and a high level of technical competence is essential for success in this role. You will play a key part in ensuring our offerings remain competitive and relevant by supporting the integration of new technologies and tools such as simulation software, VR / AR environments, and other emerging digital platforms. You should be confident in using, demonstrating, and troubleshooting these technologies as part of both delivery and capability presentations. You will also act as a technical ambassador for our training products—supporting pre-sales activities by showcasing our capabilities to clients and partners, and post-sales by providing ongoing technical support. This role requires a candidate who is technologically minded, quick to grasp complex tools and systems, and confident in communicating their value to both technical and non-technical audiences. Duties and Responsibilities

Product & Service Support : Assist in the development and refinement of training products and services offerings. Product lifecycle activities, including design input, testing and implementation. Contribute to the alignment of offerings with industry standards, customer needs, and emerging technologies. Work collaboratively with internal teams to integrate feedback and support continuous improvement. Client Engagement & Demonstration : Support the Head of Training Services in client meetings, showcasing training products and technological capabilities. Deliver confident, technically informed demonstrations of simulation, VR / AR, and other digital tools. Support sales activity by clearly articulating product value to both technical and non-technical stakeholders. Build and maintain strong relationships with clients, partners, and industry representatives. Technology Integration & Support : Assist in the adoption and use of immersive and digital technologies in training delivery. Stay up to date with advancements in simulation, AR / VR, and digital platforms relevant to training. Provide hands-on technical support and guidance to colleagues and clients using these tools. Champion innovative approaches that enhance the learner experience and training effectiveness. Governance, Compliance & Documentation : Support compliance with organisational, regulatory, and industry-specific standards. Assist in preparing documentation for audits, accreditation, and quality assurance activities. Maintain records related to product performance, client engagement, and technical demonstrations. Help embed best practices around safety, data security, and responsible technology use. Key Accountabilities / Performance Measures

Product & Demonstration Effectiveness :

Support and deliver high-quality technical demonstrations of simulation, VR / AR, and related tools that clearly communicate value to clients, contributing to positive pre-sales outcomes and achieving target engagement levels as defined by BSL Training Services. Technology Integration & Competency :

Demonstrate operational competency in the use of training technologies, maintaining a consistently high standard in tool usage, setup, and troubleshooting. Meet internal benchmarks for adoption, usage accuracy, and readiness to support training and sales activity. Client Engagement & Communication :

Contribute to successful client interactions by delivering accurate and engaging product briefings and demonstrations, achieving positive feedback from client stakeholders and internal reviews, and supporting the conversion of client interest into active training engagements. Compliance, Documentation & Process Support :

Maintain accurate, timely, and complete records related to product support, demonstrations, and client interactions, with zero tolerance for critical documentation errors, and active contribution to compliance reporting and audit preparation processes. Requirements

Strong IT Skillset, with demonstrable experience in using and supporting digital training technologies, including simulation software, VR / AR platforms, or interactive learning tools. Recognised technical qualification at Level 4 or higher in a relevant STEM discipline (e.g., Engineering, Digital Technologies, Applied Sciences). Minimum of 5 years’ experience in a technical, training, or client-facing role within engineering, technology, or related sectors. Familiarity with training delivery and learning design principles; a recognised adult learning or instructional support qualification (minimum Level 3) is desirable. Confident in conducting product demonstrations and technical briefings for a range of audiences, including clients and stakeholders. Technically minded, with the ability to quickly learn and operate new systems, platforms, and tools used in training or demonstration settings. Experience working in a technical, engineering, or training environment, with exposure to operational processes, client support, or service coordination. Strong verbal and written communication skills, with a customer focused approach and ability to build positive working relationships. Proficient in the use of standard business software (e.g., MS Office Suite) and collaboration tools (e.g., Teams, SharePoint); experience with LMS or content authoring platforms is advantageous. Awareness of Safety, Health & Environment (SHE) principles and the ability to support safe working and training practices. Organised and proactive, with the ability to support multiple work streams and respond flexibly to changing priorities.

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