Service Project Manager

Service Project Manager

About the Role Location Qatar Ad Dawhah Doha Company Siemens LLC - Qatar Operations Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day The Service Project Manager is responsible for the execution of service orders for the compression fleet in the assigned customers / territory in the region. This position plans, organizes, monitors, and drives processes and resources to achieve order and project objectives within scope, time, quality, and budget. The Service Order Manager is also responsible for managing and monitoring the backlog of service orders, managing customer contact during execution and representing Compression Service to clients whenever needed, driving revenue growth, operational excellence, and customer satisfaction.

How You’ll Make an Impact

Responsible for the execution of compression service orders (Parts, Repairs, Field Service – and any combinations – LTPs, Mods&Ups) in backlog, between PM 80 and PM 700 including complete outage projects. Ensures all project documentation is up to date and in accordance with internal procedures and quality standards. Travel of 20% domestic / international travel may be required.

Customer management for orders under execution, being the voice of the customer in the organization while improving customer contact for all service offerings within the region, including regular, proactive, and / or early communication in case of any issues.

Organize teams, ensure individual responsibilities, develop project / program schedules, and determine resource needs according to specific challenges.Coordinates internal teams (Technical Support, Engineering, Product Competency Centers, Sales, etc.) to clarify technical requests from the customer and resolve delivery concerns.

Monitors key performance indicators (KPIs) to measure the success of service business deliverables. Achieve revenue, EBIT, on-time delivery (OTD) and project delivery as per budget / schedule targets and drive client's satisfaction while managing claims and support cash collection targets. Drives NPS results related to execution. Assists the finance team with accurate forecasting of deliveries to ensure revenue and cash collection targets are met.

Align and coordinate the execution of service orders together with the PCC Parts Execution team in ME&AP and the global PM organization based on each of the Compression factories around the world. Coordinate with FS organization globally and with the regional FS teams to ensure proper outage planning and staffing, and timely delivery of reports.

Collaborate with GS and STG project managers (, for full train outages, LTPs) and implement necessary measures to maximize opportunities and mitigate risks, including early issue communication to internal and external customers.

What You Bring

A bachelor's degree in engineering, business administration, logistics, or a related field.

3-5 years of relevant experience in project management. Experience in Oil&Gas industry or with rotating equipment under a service-oriented organization is a plus. PMP Certification is preferred.

Strong analytical, organizational, and leadership skills, paired with the ability to develop and implement strategic plans. A team player and problem solver

Solid computer literacy and experience with Microsoft Office Suite. Proficiency in project management tools and concepts.

Familiarity with CRM (Salesforce) and ERP software ( SAP) is highly desirable.

Excellent communication, networking, and relationship-building skills. Fluent in English, with additional languages applicable for the assigned region being an advantage.

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