Senior Associate, Chargeback (Arabic Speaker)

About Commercial Bank Of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development. By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential. Join us in shaping the future of banking! Job Summary

The primary responsibility of this jobholder is to ensure seamless day-to-day operations in line with scheme manuals, approved SOP and SLAs of the Chargeback Unit. Key Accountabilities

Accountable for all aspects of credit card, debit card, pay card Chargeback cases are processed on a daily basis. Follow up on Chargeback raised task, to check the incoming received. Prepare financial voucher to credit / debit customer / suspense account in line with the association guidelines. Closure of all activities assigned on the same day. Ensure scheme chargeback process manuals are read timely. Share best practises & scheme rules knowledge with the peers. Handling all activities assigned by the line manager and department head. Ensure all complaints are escalated to line management and resolution is provided. Complies with company policies, procedures and standard of ethic, integrity and scheme regulations. Excellent problem solving and interpersonal skills. Core Competencies

Drive for results / Achievement Orientation Customer Service Orientation Concern for Quality Team player Interpersonal Effectiveness Change Orientation Achieving High Performance Key Interactions

Minimum Qualifications

Bachelor's degree in Finance or equivalent Minimum Experience

5 years’ relevant experience. Knowledge and Skills

Knowledge of VISA, MasterCard, Dinners, chargeback processing. MS Office proficient. Proficiency in written and spoken English, Arabic will be an advantage. Why Commercial Bank

Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance. An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives. A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective. At Commercial Bank, we don’t just offer careers, We shape futures by pioneering

digital transformation

in Qatar’s banking sector, blending

digital-first

approach to redefine banking through

innovative

solutions. Disclaimer

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

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