Customer Service Agent

Guest Assistance :

Provide directions to stores, services, and facilities within the mall, ensuring guests find what they need efficiently. Customer Inquiries :

Address customer queries about promotions, events, and general mall information courteously and promptly. Problem Resolution :

Handle customer complaints and resolve issues or escalate them to the appropriate department when necessary. Event Support :

Assist in coordinating and promoting mall events, ensuring guests are informed and have a positive experience. Lost and Found :

Manage the lost and found system, ensuring items are logged, stored securely, and returned to their rightful owners. Mall Navigation :

Guide guests with mobility challenges or special needs, offering assistance with wheelchairs or other accessibility services. Safety and Security :

Stay vigilant for any safety or security concerns in public areas, reporting incidents to the relevant personnel.

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