SPA Reception

Answer the phone promptly and use the guests name throughout the phone conversation

Acknowledge and greet everyone who enters and leaves spa facilities

Handle guests questions and concerns professionally and courteously

Provide accurate appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction

Be responsible for scheduling tours spa day packages treatments and personal training

Carry out spa tours and spa consultations with guests and members giving personalized advice and promote facilities treatments and products

Be responsible for the sale of gift vouchers and their redemption

Be responsible for pre and post treatment advice for clients when booking appointments

Be responsible for stating important contraindications when booking appointments

Schedule bookings for the members and guests to the required standard

Ensure that all new clients fill in a spa consultation card and keep this record updated with current information

Ensure that all spa reception areas are maintained to high standards of cleanliness

Ensure that all equipment is serviced as part of a preventative maintenance program

Be responsible for achieving retail sales

Be responsible for processing bill payments and receipts

Be an example to the staff of personalized service positive attitude and professionalism

Assist during spa promotions and events

Ensure all displays are changed regularly

Properly open and close spa each day according to Standard Operating Procedures

Utilize spa computers with skill and proficiency

Maintain a Spa Desk Bank

Actively promote the spa treatments services sessions and retail as well as programs promotions and / or discounts available

Maintain a clean; safe fully stocked and well organized work area

Maintain a positive attitude and contribute toward a quality work environment

Assist in all areas of spa operation as requested by management

Communicate to management any and all occurrences involving staff or guests in the spa that require attention

Be responsible for all retail stock security

Be responsible for recording all the necessary information in the spa soft computer system

Be responsible for cancellation bookings and waiting list for members and guests

Be responsible for recording member and guest comments

Monitor usage of the facilities and type of usage

Ensure correct records are kept for member and guest visits treatments and purchases

Be responsible for all daily takings and usage reports

Qualifications

Arabic Speaker is highly preferred

Minimum of 7 years experience within a 5 or Luxury hotel SPA or hotel reception (can be customer services as well) working with Opera

Minimum of 1 year incharge / coordinator of the SPA reception will be a plus

High school diploma is required

Aware and experience needed taking and handling Inventories of medium to large Retail areas

Excellent customer service and phone skills

Able to handle Daily Weekly and Month End reports

Remote Work : No

Employment Type : Fulltime

Key Skills : In House Legal,Deputy,Adobe Photoshop,Import & Export,Cosmetics

Experience : years

Vacancy : 1

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