Telephone Operator

Telephone Operator

Join us at Four Seasons Hotels and Resorts as a Telephone Operator in Doha, Qatar.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Location

The Four Seasons Hotel Doha is a seaside retreat in the heart of Qatar’s capital. It offers a beachfront urban retreat with 237 rooms, 20 unbranded townhouses villas, a large food and beverage operation with 10 venues including the world’s largest Nobu restaurant, five pools, a private beach, a fitness center and a spa.

Job Description

• Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results.
• Proficient with telephone switchboard, the hotel computer system and facsimile machines.
• Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function, etc.
• Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions.
• Accepts and places wake‑up calls for hotel guests.
• Prepares and updates the telephone extension directory as required.
• Ensures accurate preparation and posting of charges for operator assisted calls.
• Responds properly in any hotel emergency or safety situation.
• Assists with “Do Not Disturb” requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick‑up, call waiting, three‑way conversations, collect calls, visitors, and paging equipment.
• Reports and logs all telephone maintenance and operational problems, ensuring follow‑up.
• Reviews telephone bills, resolves discrepancies, monitors call accounting system and interfaces with computer system to maximize revenues.
• Ensures fax received for internal and external guests is delivered promptly.
• Maintains record of existing equipment, changes, additions and deletions.
• Ensures that All Four Seasons Chats are acknowledged before 90 seconds. Answers and follows up all guest requests through Four Seasons Chats as per FS Chat Standards.
• Pre‑arrival chat message sent to guests.
• Handles chat function of Four Seasons whenever required / assigned.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook.
• Works harmoniously and professionally with co‑workers and supervisors.

Preferred Qualifications and Skills

Benefits

Work Authorization

Hotel will apply for the work authorization for a successful candidate.

How to Apply

Apply through our careers page at or contact us via our social media channels.

#J-18808-Ljbffr