AV Technical Support Specialist – Tier 1

AV User Support Incident & Event Support

Act as the first point of contact for AV-related incidents service requests and operational support with clear courteous and professional communication before during and after AV usage.

Log categorize prioritize and update all AV incidents and service requests in the approved ticketing system with complete and accurate details.

Support pre-event testing system checks and readiness validation for event-critical AV systems.

Provide on-site and remote AV support for meetings exhibitions rehearsals and daily operations including setup operation dismantling and first-level troubleshooting across the locations.

Support portable and off-site AV setups for the initiatives and special events.

Preventive Maintenance Escalation & Documentation

Perform routine preventive maintenance basic repairs cleaning and safe handling of AV equipment following cable management equipment storage and safety standards.

Escalate complex or unresolved issues to AV Technical Services Tier 2 in line with escalation procedures and support Tier 2 under guidance with investigations upgrades documentation and follow-

up.

Maintain accurate records of operational activities incidents maintenance actions and equipment usage

and contribute to the AV knowledge base.

Requirements

Educational Qualification Degree or Diploma from a recognized university in Information Technology or a related field. QM reserves the right to request and verify certificates for all proposed and replacement

resources.

Years of Relevant Experience 2-5 years hands-on professional experience directly applicable to the specific Service Line responsibilities and scope of work. Experience in unrelated roles domains

technologies or operational contexts shall not be counted as Relevant Experience.

Professional Certification CTS-I CTS-D Adobe Certified Professional (ACP) or equivalent (design

installation and configuration of AV systems live and scheduled events media content preparation).

Required Skills:

CTS-I CTS-D Adobe Certified Professional (ACP) or equivalent (design installation and configuration of AV systems live and scheduled events media content preparation).

Employment Type : Full Time
Experience: years
Vacancy: 1