Telephone Operator (Arabic Speaker)

• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Receive each guest call in a professional and friendly manner.
• Achieve Quality Audit result of 95% and above through consistent documented trainings.
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Be smart well groomed friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
• Check Hotel situation occupancy functions groups VIPs.
• Show fullest cooperation and respect within the team and other departments
• Utilize interpersonal and communication skills to lead influence and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
• Builds mutual trust respect and cooperation among team members.
• Maintain effective communication with all related department to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up-to-date knowledge of the hotel and local services.
• Telephone lists are continually updated.
• Complete managements long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls

Qualifications :

• 25 years of experience
• Professional appearance: Well-groomed appropriately dressed punctual and dependable.
• Experience: Previous experience in hospitality concierge work reception customer service or a similar position.

Additional Information :

• Be aware at all times of the management schedules and contact details.
• Monitor the long distance call logs faxes and messages.
• Co-ordinate communication within the hotel in the event of emergency.
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Be aware of the daily activities and has product knowledge of all the hotel facilities

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1