Valet Coordinator

Job Description

How your day looks like?

• Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
• Actively welcome and greet guests in a courteous manner, open doors
• Act as the Ambassador of the hotel
• Engages the guest to provide superior guest service.
• Inform guests with savvy knowledge of the hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Memorize number plate numbers of our VIP clients and also facial recognition of our frequent guests to ensure they have personal and exclusive service.
• Working with the Doorman, Bell Captain and Bellmen to ensure that luggage is handled carefully, accurately and quickly.
• Stand in front of the hotel main entrance, obtain keys from drivers, and help with any items or luggage.
• Supervise the parking and retrieval of cars.
• Ensure when the car owner returns, valets run to retrieve the car and help them get in their car.
• Cross check of luggage inside vehicles for departure.
• Ensure all valet equipment (including poles, valet tags) and other supplies are working properly and stocked.
• Coordinate with key room attendants and other staffs to handle the requests in a proper manner.
• Assist Chief Concierge in creating weekly schedules for extra events.
• Frequently communicates with customers and staff.
• Manage parking area (poles, traffic lights and people) ensuring they are all set and clean.
• Give and receive valet tickets
• Safety and securely control guests vehicle keys
• Conduct vehicle key audit with the valet team at the end of each shift.
• Conduct safety checks on parked vehicles
• Maintains the cleanliness of the front of the hotel.
• Check all valet staff are on duty and have signed the attendance sheet.
• Check all valet attendance grooming.
• Ensure housekeeping provides uniform on time.
• Assist Chief Concierge with weekly headcounts and attendance sheets reviews.
  

Qualifications

A Valid Qatar Drivers licence is required.