IPTV & Master Clock System Engineer

Job Description

Provide advanced diagnostics at system, application, and infrastructure levels.

• Perform root-cause analysis for major and recurring incidents and implement permanent fixes.

• Manage OEM back-to-back support cases within the applicable ticketing and SLA framework.

• Manage system configurations, firmware, software maintenance, manufacturer releases, and upgrades.

• Maintain technical design documents, SOPs, and knowledge-base information.

• Provide technical assessments to the Change Advisory Board for system changes.

• Maintain IPTV encoders, servers, endpoints, displays/signage, and related infrastructure.

• Maintain master-clock distribution systems and ensure accurate synchronization across connected systems.

Requirements

*Minimum 4 years* of hands-on experience with relevant systems in a comparable environment.

• *VITEC and Mobatime product training, or equivalent.*

• Strong experience with IPTV, AV systems, and time-distribution/master-clock systems.

• ITIL Foundation certification.

• Strong knowledge of IPTV distribution architecture, encoders, servers, endpoints, and signage systems.

• Knowledge of master/slave clock distribution and synchronization and strong diagnostic and root-cause-analysis skills.

• Experience coordinating with OEMs and managing escalations.

• Strong documentation and technical mentoring capability.

Requirements
* *VITEC and Mobatime product training, or equivalent.* * Strong experience with IPTV, AV systems, and time-distribution/master-clock systems. * ITIL Foundation certification. * Strong knowledge of IPTV distribution architecture, encoders, servers, endpoints, and signage systems. * Knowledge of master/slave clock distribution and synchronization and strong diagnostic and root-cause-analysis skills. * Experience coordinating with OEMs and managing escalations. * Strong documentation and technical mentoring capability.