Network Management (Netka) Engineer

Job Description

· Provide advanced diagnostics at system, application and infrastructure level for the system.

· Carry out root-cause analysis for major and recurring incidents and own the permanent fix.

· Open and manage OEM back-to-back support cases under the same ticket and SLA clock.

· Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.

· Own the preventive-maintenance procedures and predictive monitoring for the system.

· Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.

· Provide technical assessment to the Change Advisory Board for changes to the system.

· Operate and maintain NETKA; maintain device inventory, thresholds and alerting; investigate monitoring gaps.

Requirements

· Netka platform training; network-management experience.

· ITIL Foundation.

Experience. 4 or more years hands-on with the specific system in a comparable environment.

Competencies

· Deep product knowledge.

· Diagnostic and root-cause skill.

· OEM liaison.

· Documentation and mentoring.

Key performance indicators

· Advanced-incident resolution within SLA.

· RCA delivered within timeline.

· Repeat-incident reduction.

· Certification currency.

Requirements
• Netka platform training; network-management experience. • ITIL Foundation. Experience. 4 or more years hands-on with the specific system in a comparable environment. Competencies • Deep product knowledge. • Diagnostic and root-cause skill. • OEM liaison. • Documentation and mentoring. Key performance indicators • Advanced-incident resolution within SLA. • RCA delivered within timeline. • Repeat-incident reduction. • Certification currency.