IT Helpdesk Engineer

IT Helpdesk Engineer

Location: Qatar

We are seeking an experienced IT Helpdesk Engineer to provide first-line technical support and ensure the smooth operation of IT services. The ideal candidate must be fluent in Arabic and possess strong troubleshooting and customer support skills.

Key Responsibilities:

• Provide Level 1/Level 2 IT support for hardware software network and user-related issues.
• Respond to and resolve incidents and service requests within agreed SLAs.
• Install configure and troubleshoot desktops laptops printers and other IT peripherals.
• Manage user accounts email and access permissions.
• Escalate complex issues to relevant support teams when required.
• Maintain accurate incident records and documentation using the IT service management tool.
• Ensure compliance with ITIL best practices and organizational IT policies.
• Deliver excellent customer service and technical support to end users.

Mandatory Requirements:

• Arabic language proficiency is mandatory.
• Bachelor's degree in Information Technology Computer Science or a related IT field.
• Minimum 5 years of experience in IT Helpdesk or IT Support.
• Valid accredited ITIL Certification (mandatory).
• Strong knowledge of Windows operating systems Microsoft Office 365 Active Directory networking fundamentals and IT support tools.
• Excellent communication troubleshooting and customer service skills.

Employment Type : Full Time
Experience: years
Vacancy: 1