Field Support Technician

Black & Grey HR is partnering with a leading enterprise technology organization to hire an experienced Field Support Technician. This opportunity is ideal for professionals with a strong background in end-user computing hardware/software troubleshooting and executive-level IT support. A valid drivers license is mandatory for this role.

Key Responsibilities:

IT Operational Support

- Provide first- and second-level support for desktops laptops mobile devices and peripherals.

- Troubleshoot and resolve hardware software network and application issues.

- Install configure and maintain operating systems (Windows/macOS) and approved enterprise software.

- Support video conferencing tools printers and office IT equipment.

- Manage and resolve incidents and service requests within defined SLA timelines.

- Document issues resolutions and processes in the ticketing system.

- Assist in IT onboarding/offboarding processes including device setup configuration and retrieval.

- Coordinate with vendors for repairs replacements and warranty claims.

- Provide remote support for offsite or hybrid employees.

- Escalate unresolved issues to higher-level support teams when required.

Enterprise Collaboration & Identity Support

- Support end-user access to Microsoft 365 including Outlook Teams and SharePoint.

- Assist with user provisioning and de-provisioning related to identity management (e.g. Active Directory Azure Entra ID) from the endpoint perspective.

- Enforce security and compliance policies on end-user devices.

Asset Management

- Participate in IT asset management and periodic inventory checks.

- Communicate asset management strategies to team members and stakeholders effectively.

- Track hardware lifecycle and ensure accurate inventory records.

Security & Operations

- Ensure compliance with IT policies security standards and best practices.

- Support security tools such as antivirus endpoint protection and MFA on end-user devices.

- Maintain technical documentation and standard operating procedures (SOPs).

- Participate in incident change and service management activities.

Requirements

Experience

- Minimum 5 years of work experience in the IT industry.

- 3 years of experience in positions and responsibilities within IT Service Management or End User Computing / Equipment Domain.

- Proven experience handling VIP/end-user executive support.

- Strong knowledge of Windows OS environments.

- Familiarity with Microsoft 365 Outlook Teams and basic network troubleshooting.

- Experience with ticketing tools and Managed Print Services.

- Understanding of security tools such as antivirus endpoint protection and MFA.

Education & Certifications

- Bachelors degree in Information Technology (BSc) Computer Science or a related field (BSc of Engineering or BSc of IT).

- Microsoft Certified: Modern Desktop Administrator (preferred).

- Certification in ITIL or other similar areas of IT Service Management (preferred).

Benefits

- Competitive Salary Benefits

Required Skills:

Experience - Minimum 5 years of work experience in the IT industry. - 3 years of experience in positions and responsibilities within IT Service Management or End User Computing / Equipment Domain. - Proven experience handling VIP/end-user executive support. - Strong knowledge of Windows OS environments. - Familiarity with Microsoft 365 Outlook Teams and basic network troubleshooting. - Experience with ticketing tools and Managed Print Services Understanding of security tools such as antivirus endpoint protection and MFA.

Required Education:

-Education & Certifications Bachelors degree in Information Technology (BSc) Computer Science or a related field (BSc Engineering or BSc of IT). Microsoft Certified: Modern Desktop Administrator (preferred). Certification in ITIL or other similar areas of IT Service Management (preferred).

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 11000 - 11000