Dispatch Service Crew

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role overview

The Dispatch Service Crew acts as the operational bridge between the kitchen and delivery drivers, ensuring seamless order fulfillment. In our high-volume QSR environment, you will be responsible for meticulous order verification and maintaining a rapid speed of service to ensure every Calo customer receives their meal accurately and on time.

Relationships and working expectations

• Provides support and training supervision to food packing personnel deployed for portioning and dispatching of meals

• Works closely with the Ops + Dispatch Management, Logistics , and Quality to align on portioning accuracy, customer request or improvements in workflow

• Shift-based work, based in high volume environments, with mandatory personal protective equipment during all dispatch operation times

Main Responsibilities

• Order Verification & Assembly: Cross-check items on the Kitchen Display System (KDS), inspect food presentation and portion sizes, and ensure all accompaniments like sauces and utensils are correctly bundled.

• Logistics & Delivery Management: Assign delivery orders to riders, support route optimization to maximize driver efficiency, and actively monitor the delivery queue.

• Pace & Workflow Control: Expedite the line for any delayed tickets and monitor Speed of Service (SOS) timers to keep wait times minimal.

• Maintain routine due diligence checks, adhering to HACCP standards along with sanitation and safety protocols

Ideal Candidate

Qualifications

• Proven experience as a team leader in service crew & food portioning in high-volume, restaurant, and QSR kitchens (2 - 4 years minimum)

• Proficient with health and safety, Haccp standards ( certification preferred)

• Working knowledge food portioning & packing

• Use of computer and familiarity with excel & google sheets

• Ability to work in a fast-paced, high-volume environment with dynamic thinking

• Proficient in communication in English and leading a team

• High-Stress Tolerance: Ability to think clearly and work efficiently during peak rush hours.

• Digital Literacy: Familiarity with Point of Sale (POS) networks and Kitchen Display Systems (KDS).

• Sharp Communication: Rapid and clear coordination with back-of-house kitchen teams and external riders.

• Detail-Oriented: High accuracy in spotting missing side items or incorrect modifications in a fast-paced environment.

• Passion for quality and continuous improvements

• Able to lead with empathy, building the best version of yourself and your peers

• Obsession with delivering a high level of customer satisfaction