Cluster Telephone Operator

• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments
• To attend hotel events daily shift briefings and training to improve professional skills.

Qualifications :

A strong focus on customer service
Prior experience in hotel front office operations is preferred
Excellent communication skills; fluency in English & Arabic will be an asset.
Be able to work shifts weekends and public holidays
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1