We are currently looking for Service Mapping - ITSM Consultant for our Qatar operations
Required Qualifications & Skills
Bachelors degree in Computer Science Information Systems or related field (or equivalent work experience).
Hands-on experience with ITSM platforms (preferably ServiceNow Discovery and Service Mapping).
Strong understanding of CMDB structure CI classes and relationships.
Knowledge of infrastructure technologies (servers databases networks cloud platforms).
Experience troubleshooting discovery probes patterns and integrations.
Ability to analyze complex service dependencies and present clear visual service maps.
Strong problem-solving skills with attention to detail.
Excellent communication and collaboration skills.
Key Responsibilities
Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform.
Create and maintain service maps to ensure accurate relationships between applications services and infrastructure.
Joining time frame: 2 weeks (maximum 1 month)
Remote Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1
Service Mapping ITSM Consultant • Doha, Al Wakrah, Qatar
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