Role Summary
We are hiring an Application Support Expert to be the senior-most escalation point for application support at the client's ISD. The role owns complex application architecture issues, leads vendor escalations, and drives platform reliability for the most critical enterprise applications.
Key Responsibilities
- Act as L4 escalation point for all application-layer incidents and problems.
- Lead architectural troubleshooting on enterprise applications and integrations.
- Drive vendor escalations to closure on persistent or systemic issues.
- Mentor and coach Senior Application Support Specialists.
- Define and own the application monitoring, observability, and alerting strategy.
- Lead application performance tuning and capacity planning exercises.
- Govern application change management — review high-risk changes pre-implementation.
- Own application disaster recovery readiness and runbook quality.
- Interface with Enterprise Architect on application roadmap and modernisation initiatives.
Required Qualifications
- Bachelor's degree in Computer Science or Information Technology; Master's preferred.
- 12+ years in application support, with 5+ years at L3/L4 expert level on enterprise platforms.
- Deep architectural-level expertise on at least two of: Oracle EBS/Fusion, SAP S/4HANA, Microsoft Dynamics 365, OpenText, IBM FileNet.
- DBA-level SQL and database tuning skills (Oracle, SQL Server).
- ITIL v4 Foundation; ITIL Specialist / Strategist preferred.
- Native or fluent Arabic AND professional English — preferred (not mandatory).
- 5+ years of GCC region experience preferred.
Preferred / Nice to Have
- TOGAF 9.2 / 10 awareness.
- ITIL v4 Master / Strategic Leader.
- Vendor master certifications (Oracle, SAP, Microsoft).
- Prior tenure in Qatar government IT leadership.
Senior Application Support Specialist Expert (Doha, Qatar, Onsite) • Doha, Qatar
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