Otisline Operator

Date Posted:

2026-02-16

Country:

Kuwait

Location:

KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab

Role Overview:
Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Kuwait. The hours of work will be 8 hours. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

Key Responsibilities:

• Attends phone calls received by the call center and captures client concerns as per the defined process.

• Collects necessary information regarding call back, registers call back in MIS, dispatch technician and collects action report and complete call back report in MIS.

• Co-ordinates with service examiners and supervisors to ensure that every callback is attended within the contractually agreed time limits.

• Follows relevant procedures regarding status of contract, expiry date, pending payment etc. and inform Service Sales Engineers accordingly.

• Generates daily call back reports, route wise reports, shutdown list or any other reports that are requested.

• Updates service route charts in MIS at the beginning of each month and distributes route charts approved by the Manager – Service Field, to all service supervisors.

• Input service time ticket data in MIS and submit monthly time ticket report.

• Prepares local material requests’ (LSR) for service and installation department as instructed by the respective supervisor.

• Performs filing/archiving of call back, repair, and maintenance SVR. (Service Visit Report) and yearly service schedule cards (pink cards) on route basis.

Minimum Qualifications

• Associate degree in Arts/Science or equivalent

• Minimum of 4 years of relevant experience in call centre operations in a construction/engineering organization

• At least 2 years in positions of progressively increasing responsibilities

• Fluent written and spoken English essential, Arabic preferred

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .

Become a part of the Otis team and help us #Buildwhatsnext!

Privacy Policy and Terms:

Click on this to read the Policy and Terms