Helpdesk Operator

Job description:
The Helpdesk Operator works within a facilities management environment acting as the coordination point between clients and maintenance teams. The role ensures that all service requests (maintenance technical issues complaints) are properly recorded assigned and resolved within agreed timelines.

Requirements

• 5 years of experience Diploma or Bachelor's
• Experience in CAFM / work order systems
• Background in facility management / maintenance environment
• Good communication skills

Work Environment:

• Facilities Management company (like malls hospitals airports offices)
• High call volume multitasking role

Skills:

• Strong communication (English mandatory; Arabic is a plus)
• Good coordination & problem-solving ability
• Ability to handle pressure and multiple requests
• Basic technical understanding (AC electrical plumbing issues)
• Experience in CAFM tools (like Maximo SAP etc.)

Key Skills
Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy
Employment Type : Full Time
Experience: years
Vacancy: 1