IT Support Engineer
Madre Integrated Engineering • Doha, Al Wakrah, Qatar
5 منذ أيام
الوصف الوظيفي
Bachelors Degree in IT Computer Science or related field.
5 years of experience in IT support or Data Center operations.
Basic knowledge of: Hands-on experience in hardware handling cabling and IT infrastructure support.
Familiarity with helpdesk systems and SLA-based support environments.
Ability to work on-call and handle urgent support requirements.
Good communication and problem-solving skills.
Valid Qatar Driving License is preferred.
We are seeking a reliable and technically skilled IT Support Engineer to provide on-site support for Data Center and IT infrastructure operations. The role requires hands-on assistance for server room activities basic troubleshooting and end-user support ensuring smooth IT operations across multiple locations.
- Provide on-site IT support for users at customer locations.
- Support Data Center operations including servers storage and networking equipment (routers switches etc.).
- Perform basic troubleshooting device restarts and cabling activities within the server room.
- Assist vendors during hardware installations maintenance and repairs.
- Conduct routine data center health checks and report any issues.
- Respond to on-call requests requiring physical intervention in the IT server room.
- Diagnose and resolve desktop and PC-related issues efficiently.
- Ensure timely completion of assigned tasks within defined SLA targets.
- Travel to project sites as required to support IT operations.
- Manage and update helpdesk tickets ensuring proper communication with users and operators.
- Maintain continuous communication with users to ensure proper issue ownership and resolution.
- Escalate unresolved issues to relevant internal or external stakeholders.
- Support and execute tasks assigned by senior IT team members.
Requirements
- Servers and storage systems
- Networking devices (routers switches)
- Desktop support and troubleshooting
Key Skills
Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis
Employment Type : Full Time
Experience: years
Vacancy: 1