Reservations ManagerAccorHotel • Qatar

Reservations Manager

AccorHotel • Qatar

3 منذ أيام

الوصف الوظيفي

We are seeking a highly skilled and motivated Reservations Manager to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our hospitality management team you will oversee the reservations department ensuring exceptional customer service and maximizing revenue through effective inventory management.

Lead and manage the reservations team providing guidance training and support to ensure optimal performance
Develop and implement strategies to maximize room occupancy and revenue
Collaborate with sales marketing and revenue management teams to create and execute promotional packages and special offers
Monitor and analyze reservation trends adjusting strategies as needed to meet business objectives
Ensure accurate and timely processing of all reservations including individual group and corporate bookings
Handle complex reservation inquiries changes and cancellations with a focus on customer satisfaction
Manage inventory across various distribution channels including the hotels website OTAs and GDS
Generate and analyze reports on reservations occupancy and revenue performance
Resolve customer complaints and issues related to reservations promptly and professionally
Stay updated on industry trends and best practices in reservations management
Implement and maintain standard operating procedures for the reservations department
Ensure compliance with all relevant policies procedures and regulations

Qualifications

Bachelors degree in Hospitality Management or related field preferred

35 years of experience in hotel reservations or front office operations with at least 2 years in a supervisory role

Strong working knowledge of Opera Property Manager System (PMS) and Central Reservations System (CRS)

Proven leadership experience in a hotel environment

Excellent understanding of revenue management principles and practices

Outstanding communication interpersonal and problemsolving skills

Strong analytical and organizational abilities with keen attention to detail

Proficiency in Microsoft Office suite particularly Word and Excel

Ability to work efficiently in a fastpaced highpressure environment

Demonstrated experience in managing and motivating teams

Excellent customer service skills with a focus on delivering exceptional guest experiences

Strong decisionmaking abilities and the capacity to handle multiple priorities simultaneously

Proficiency in English; knowledge of Arabic or other languages is a plus

Flexibility to work varying shifts including weekends and holidays as required

Additional Information

Your team and working environment :

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Remote Work : No

Employment Type : Fulltime

Key Skills

Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines

Experience : years

Vacancy : 1

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Manager • Qatar