Store Operations Manager

Date: Jul 9, 2026 Location:

Doha, QA

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the worlds most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions :

Client Experience:

• Embody Sephora Attitude and set an example in front of the team.
• Provide support to the team in difficult situations ensuring clients satisfaction.
• Provide extensive coaching and training to assist the team in meeting all operational KPIs.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
• Inspire the team to use digital tools to deliver a customized service.
• Maintain and enforcing quality customer service and resolving customer service complaints.
• Ensure stock levels and merchandising are accurate and consistent to avoid an OOS situation for the customer.

Sales:

• Inspire the team in achieving operational KPIs and educate them on how operational KPIs will contribute towards commercial KPIs - create improvement plans to drive them.
• Reinforce sales policies and techniques established at the Sephora University with all team members.
• Ensure adequate stock to drive the sales target among selective, exclusive and Sephora Collection.
• Ensure adequate beauty tools to achieve the desired market share for services.
• Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
• Create disruptive internal competitions to motivate the team and boost the achievements.

Operations: