Recreation Manager

The Recreation Manager is responsible for the strategic leadership day-to-day management and continuous enhancement of all recreational facilities and services at Raffles & Fairmont Doha. This role ensures exceptional guest experiences operational excellence brand alignment and revenue optimization across recreation offerings while maintaining the highest standards of luxury safety and service.

Key Responsibilities

• Oversee daily operations of all recreational facilities including swimming pools fitness center and outdoor activities.
• Ensure facilities are maintained to the highest standards of cleanliness safety and presentation in line with Raffles & Fairmont brand guidelines.
• Develop and implement SOPs policies and procedures to ensure operational efficiency and consistency.
• Deliver personalized intuitive and anticipatory service reflective of Raffles & Fairmont luxury standards.
• Proactively engage with guests to ensure satisfaction handle feedback and resolve concerns in a timely and professional manner.
• Collaborate with Spa Rooms F&B and Concierge teams to curate bespoke recreational experiences and guest programs.
• Lead coach and inspire the recreation team to achieve service excellence and high performance.
• Recruit train schedule and evaluate team members ensuring appropriate staffing levels and compliance with labor regulations.
• Foster a culture of engagement accountability and continuous learning.
• Prepare and manage departmental budgets forecasts and cost controls to meet financial objectives.
• Identify opportunities to maximize revenue through programming memberships activities and partnerships.
• Monitor KPIs prepare reports and present performance updates to senior management.
• Ensure full compliance with local regulations health and safety standards and Accor policies.
• Conduct regular risk assessments audits and emergency drills.
• Ensure all certifications licenses and lifeguard requirements are current and maintained.
• Design and implement innovative recreational programs seasonal activities and wellness initiatives aligned with the Doha market and luxury guest expectations.
• Stay informed on industry trends and introduce best practices to elevate the overall offering.

Qualifications :

• Bachelors degree in Hospitality Management Sports & Recreation Leisure Management or a related field.
• Minimum 35 years of managerial experience in recreation or leisure operations within a luxury hotel or resort environment.
• Strong leadership interpersonal and organizational skills.
• Proven financial acumen with experience in budgeting and cost control.
• Excellent communication skills in English; Proficiency in additional languages is an asset.
• CPR First Aid and Lifeguard certifications preferred

Remote Work :

No

Employment Type :

Full-time

Key Skills
Senior Care,Public Relations,Customer Service,Physical Education,Taleo,Employee Evaluation,Records Management,Facilities Management,Contract Management,Recreational Therapy,Supervising Experience,Word Processing
Experience: years
Vacancy: 1