Duty Manager

Duties & Functions:

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident incident theft for both internal and external guests and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures using guest name at all times
• Check current day arrivals and departures taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time and also future availability
• Complete knowledge of all features and services (including Food & Beverage outlets spa/gym - menu/price/promotions/hours)
• Fully conversant with all hotel room types numbers layout locations rates
• Fully conversant with special packages short and long-term promotions (hotel outlets spa)
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems and content/legibility of registration cards
• Manage upselling opportunities email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security respecting confidential information
• Maintain and effectively utilize guest profiles through GuestWare and fully support collection of preferences and Customer Recognition Programme (CRP) role
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests allocation of rooms pre-allocation and handling of Group arrivals registering guests offering assistance with luggage and/or escort to guestrooms VIP guests/walk-ins and handling complaints/feedback.
• Completion of weekly/monthly/other rotas and Purchase Orders including Fourth
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs corrections adjustments and cashiers banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Liaise and co-ordinate with Accounts and Front Office Director for any special billing requests and procedures
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments credit card payments account to company voucher payment and third party payment.

Remote Work :

No

Employment Type :

Full-time

Key Skills
stock management,Employee Relations,Leadership skills,Data Collection,Management Experience,Microsoft Outlook,Warehouse Management,Business Management,Rota Management,Leadership Experience,Supervising Experience,MRP
Experience: years
Vacancy: 1