A360 Performance Manager

The A360 Performance Manager is responsible for the strategic leadership of the Service / Support Team ensuring contract management, delivery and execution of all Assurance A360 activities. The meeting of all agreed metrics and customer interactions linked to it.

• Provide strategic Leadership to a multi-disciplined team consisting of an FSM & SOL plus Service, Projects & Support specialists dealing with complex technical equipment and a highly sophisticated range of products and services.
• Ensure the organization achieves its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the A360 environment.
• Accurate planning and forecasting of business performance.
• Aggressively deploying growth initiatives.
• Partner with Project Automation and Advanced Solutions Business LOBs.
• Work with the Sales team to drive additional orders and develop / capitalize on business opportunities
• Work with the Field Service Manager & Service Operations Leader to develop and establish an operational plan to provide the path for the operational processes . Applicable CRM and SAP.
• Communication with the Customer in accordance with a contract specific Communications Plan (supported by Stakeholder Analysis and RASCI).
• Support the Service team in resolving incidents and troubleshooting of problems (including an escalation process for the customer).
• Review system performance metrics and plan / manage accordingly.
• Oversee all major upgrades and migrations.
• Work within Customer’s change management process.
• Serve as approver of all significant change requests.
• Include an operational risk / benefit assessment for all significant changes (including a Risk Management Plan).
• Ensure compliance with a contract specific HSE Plan
• Ensure that all required safety standards are understood and measured for full Honeywell compliance throughout the service business.
• Be a spokesman for Honeywell’s safety culture and promote safety always
• A Degree in engineering or relevant job experience preferred.
• 5-10 years in an industrial environment Demonstrated technical management and leadership abilities. (Conceptualise, develop, and execute)
• Finance – understanding of Profit & Loss statements.
• Experience in Service and Project Management methodologies.
• Knowledge of appropriate Business, Engineering, Field and Supply Chain principles.
• Excellent Communication skills – oral, written and presentation. (Norway and English)
• Broad knowledge of Honeywell products and their applications thereof.
• Negotiation and conflict management skills.
• Honeywell service applications. (Applicable CRM and SAP)
• Need to be equipped with all IT remote connection communication tools.
• Required to work irregular working hours to facilitate global time difference telephone conferences or strategic planning sessions.
• Off-shore visits might be required based on customer requirements.

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