SERVICENOW ARCHITECT FSM & WLD

We are seeking an experienced ServiceNow Architect to lead the design architecture and implementation of ServiceNow solutions with a strong focus on Facility Service Management (FSM) and Workplace Service Delivery (WLD). This is an exciting opportunity to work on large-scale enterprise and government programs in Doha Qatar.

KEY RESPONSIBILITIES

• Lead end-to-end architecture and solution design for ServiceNow FSM and WLD modules.
• Define platform architecture data models integrations and security frameworks.
• Design and implement Facility Service Management use cases including maintenance asset servicing vendor coordination and service requests.
• Architect Workplace Service Delivery solutions covering space management workplace reservations employee experience and on-site services.
• Align FSM and WLD solutions with ITSM ITAM CMDB and HRSD where applicable.
• Design enterprise integrations using REST/SOAP APIs MID Server and third-party systems.
• Drive automation using Flow Designer IntegrationHub and business rules.
• Act as technical authority for FSM/WLD initiatives and provide governance across teams.
• Collaborate with stakeholders to translate business requirements into scalable architecture.

QUALIFICATIONS

• 7 years of ServiceNow experience including architect-level responsibility.
• Proven hands-on experience with ServiceNow FSM and WLD.
• Strong expertise in platform architecture CMDB and data models.
• Proficiency in JavaScript Glide API Flow Designer and IntegrationHub.
• Experience with enterprise integrations and automation.
• Strong understanding of ITSM and ITIL processes.
• Experience in large-scale enterprise or government programs.

Preferred Qualifications

• ServiceNow certifications: CSA CAD CIS-FSM CIS-WSD (Workplace).
• Experience with mobile reporting and performance analytics in ServiceNow.
• Knowledge of facilities management systems workplace technologies or smart building integrations.
• Experience in Qatar or Middle East government projects (preferred).

Soft Skills

• Strong stakeholder management and communication skills.
• Ability to translate business needs into technical architecture.
• Leadership mindset with mentoring and governance experience.
• Excellent problem-solving and decision-making abilities.

Vertical

Technology

Key Skills
APIs,Pegasystems,Spring,SOAP,.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle
Employment Type : Full Time
Experience: years
Vacancy: 1