CRM Agent Automotive Field

Job Description

Position: CRM Agent(Arabic National)-Experienced in Automtive field

Number of Vacancies: 3

Department/Brand: Automotive Division

Contract Duration: 6 Months (Temporary)

Potential Conversion: Subject to performance the role may convert to a full-time position upon successful completion of the contract period.

Work Schedule: 5 days per week

Shift Requirement: Candidates must be flexible and willing to work rotational night shifts

Job Purpose

The CRM Agent will be responsible for managing customer interactions handling inquiries and providing high-quality customer support for the Automotive Division. The role requires excellent communication skills customer focus and the ability to work in a fast-paced shift-based environment.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently
  

• Manage customer inquiries complaints and follow-ups related to automotive services and products
  

• Accurately update and maintain customer records in the CRM system
  

• Ensure timely resolution of customer concerns while adhering to company policies and service standards
  

• Coordinate with internal departments to ensure customer issues are resolved effectively
  

• Meet assigned performance targets KPIs and quality standards
  

• Provide consistent high-quality customer service to enhance customer satisfaction and brand loyalty
  

Key Requirements

• Language Skills: Arabic is mandatory due to a high volume of Arabic-speaking customers; excellent English communication skills are also required
  

• Strong verbal and written communication skills
  

• Customer-oriented mindset with problem-solving abilities
  

• Willingness to work rotational shifts including night shifts
  

• Ability to work independently and as part of a team
  

• Prior experience in CRM call center or customer service roles (preferably within the automotive industry) is an added advantage
  

Compensation & Benefits

• Opportunity for full-time employment based on performance after six months
  

• Exposure to a reputed automotive brand and professional work environment
  

Key Skills
Mechanic Experience,Brake Repair,Dealership Experience,GM Vehicles,Suspension Experience,Alignment,Auto Glass,Automotive Diagnostics,Automotive Repair,Service Technician Experience,Shocks & Struts,Automotive Service
Employment Type : Full Time
Experience: years
Vacancy: 1