Reservations & Royal Services Agent

The Reservations & Royal Services Agent is responsible for delivering exceptional personalized service to guests before during and after their stay. This role combines reservations handling with luxury concierge-style support ensuring a seamless and memorable guest experience that reflects the standards of Raffles & Fairmont Doha.

Key Responsibilities

• Handle guest reservations accurately and professionally via phone email and online systems
• Maximize room revenue through effective upselling and cross-selling techniques
• Ensure all reservations are entered correctly into the PMS including special requests and preferences
• Maintain up-to-date knowledge of room types rates packages and promotions
• Coordinate with Front Office Sales and Revenue teams to ensure reservation accuracy
• Act as a single point of contact for VIP Royal and long-stay guests
• Deliver personalized and anticipatory service exceeding guest expectations
• Handle guest inquiries requests and complaints with professionalism and discretion
• Coordinate guest arrangements such as transportation dining reservations special occasions and amenities
• Maintain detailed guest profiles and preferences to enhance personalized service
• Ensure VIP arrivals in-house stays and departures are flawlessly managed
• Maintain accurate records reports and guest information
• Follow brand standards SOPs and luxury service etiquette at all times
• Ensure confidentiality and data protection of guest information
• Liaise closely with all hotel departments to ensure seamless service delivery
• Adhere to health safety and security policies

Qualifications :

• Diploma or degree in Hospitality Management or related field preferred
• Minimum 12 years of experience in reservations guest services in a luxury hotel and/or resort
• Excellent English communication skills; Fluency in other languages is an advantage
• Knowledge of Opera PMS or similar systems is an advantage

Remote Work :

No

Employment Type :

Full-time

Key Skills
Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines
Experience: years
Vacancy: 1