Helpdesk Specialist

Job Title: Helpdesk Specialist

Department: Information Technology

Location: Doha Qatar

Employment Type: Full-time

Job Summary:

The Helpdesk Specialist will serve as the first point of contact for all IT-related inquiries within Qatar. The role involves providing timely technical support troubleshooting issues and ensuring smooth day-to-day IT operations across all museum facilities. The ideal candidate will demonstrate strong customer service skills technical expertise and the ability to work efficiently in a dynamic cultural environment.

Key Responsibilities:

• Provide first-line technical support to end users via phone email and in-person interactions.
  

• Record track and manage support requests through the helpdesk ticketing system.
  

• Diagnose and resolve hardware software network and peripheral issues.
  

• Escalate complex technical issues to relevant IT teams when necessary.
  

• Support installation configuration and maintenance of desktops laptops printers and other IT equipment.
  

• Assist with user account management access permissions and system onboarding/offboarding.
  

• Ensure all IT support activities comply with Museums IT policies and security standards.
  

• Maintain accurate documentation of issues solutions and best practices.
  

• Provide training or guidance to end users on commonly used systems and tools.
  

• Coordinate with vendors for equipment repairs and service requests as needed.
  

Qualifications & Experience:

• Bachelors degree in Information Technology Computer Science or a related field.
  

• Minimum of 23 years of experience in IT helpdesk or technical support roles.
  

• Strong knowledge of Windows operating systems MS Office suite and basic networking.
  

• Experience with IT ticketing systems and remote support tools.
  

• Excellent problem-solving abilities and attention to detail.
  

• Strong communication and interpersonal skills.
  

• Ability to work in a fast-paced multicultural environment.
  

• Prior experience in the museum cultural or public sector is a plus.
  

Key Competencies:

• Customer service orientation
  

• Technical proficiency
  

• Time management
  

• Team collaboration
  

• Adaptability and initiative
  

Key Skills
Computer Hardware,Mac Os,Active Directory,VMware,ConnectWise,HP Service Manager,Microsoft Windows Server,Mobile Devices,Windows,Help Desk,Operating Systems,Remedy
Experience: years
Vacancy: 1