Technical Support Specialist

Job Title: Technical Support Specialist

Department: Information Technology

Location: Doha Qatar

Employment Type: Full-time

Job Summary:

The Technical Support Specialist will provide technical assistance and support for hardware software network and system-related issues across Qatar . The role involves troubleshooting installing and configuring equipment and ensuring the smooth operation of IT services for end users. The ideal candidate should have strong technical proficiency excellent customer service skills and the ability to work efficiently in a dynamic and multicultural environment.

Key Responsibilities:

• Respond to IT support requests via phone email or in person ensuring timely resolution.
  

• Diagnose and resolve technical issues related to desktops laptops printers mobile devices and peripherals.
  

• Install configure and maintain hardware software and operating systems.
  

• Assist in managing user accounts permissions and access rights in line with IT policies.
  

• Perform basic network troubleshooting and support connectivity issues.
  

• Document incidents solutions and configurations in the helpdesk ticketing system.
  

• Support system upgrades software deployments and IT-related projects.
  

• Coordinate with vendors for equipment repairs and warranty services as needed.
  

• Provide guidance and training to end users on IT systems and tools.
  

• Ensure adherence to IT security standards and operational procedures.
  

Qualifications & Experience:

• Diploma or Bachelors degree in Information Technology Computer Science or related field.
  

• 24 years of experience in technical support or IT helpdesk roles.
  

• Strong knowledge of Windows operating systems Microsoft Office applications and basic networking.
  

• Experience with hardware maintenance software installation and troubleshooting tools.
  

• Familiarity with ticketing systems and remote support solutions.
  

• Excellent communication problem-solving and customer service skills.
  

• Ability to work independently and as part of a team in a fast-paced environment.
  

• Experience in the museum cultural or public sector is a plus.
  

Key Competencies:

• Technical proficiency
  

• Customer service orientation
  

• Troubleshooting and analytical skills
  

• Time management
  

• Teamwork and communication
  

• Adaptability and initiative
  

Key Skills
Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Experience: years
Vacancy: 1