Transcon Agent

If you enjoy coordination solving problems and supporting customers with care and accuracy this role offers strong learning and growth opportunities within our operation. We work as a supportive team that values reliability communication and ownership.

Role Summary

Support the timely and accurate movement of domestic freight while providing excellent customer service and maintaining smooth daily operations.

What You Will Do:

• Ensure timely and accurate data entry and shipment updates
• Track trace and follow up on shipments throughout the workflow
• Coordinate with customers vendors and carriers to support delivery needs
• Ensure accurate and timely billing and documentation
• Maintain strong communication and positive working relationships
• Adhere to SOPs compliance requirements and KPI expectations
• Support continuous improvement in daily operational processes
• Escalate concerns when necessary to ensure service performance and customer satisfaction

Qualifications :

What You Bring:

• Strong organizational and time management skills
• Comfortable working with systems (Excel Word operational tools)
• Good communication skills in English
• Customer-service mindset with attention to detail
• Logistics knowledge or HazMat certification is a plus (preferred)

Additional Information :

Why You Join:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical & Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time

Key Skills
Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass
Experience: years
Vacancy: 1