Desktop Engineer

Job Purpose:

To provide technical support and assistance to end users regarding hardware software and network-related issues ensuring minimal disruption to business operations and maintaining high levels of user satisfaction.

Key Responsibilities:

Provide Level 1 and Level 2 technical support for Desktops Laptops Printers Photocopiers Scanners Fax Devices Multi Function Devices Cisco Telephones

Access Devices and all types of tablets and mobile devices.

Install configure and troubleshoot Windows/Mac OS standard applications and business-specific software.

Handle incident tickets service requests and escalate unresolved issues to higher support tiers.

Support remote users via remote desktop tools (e.g. ManageEngine ServiceDesk AnyDesk TeamViewer RDP).

Perform hardware diagnostics replacements and upgrades.

Manage user accounts permissions and profiles in Active Directory.

Maintain and update IT asset inventory and documentation.

Assist with onboarding/offboarding of employees (device setup access provisioning).

Ensure compliance with IT security policies including antivirus encryption and patching.

Coordinate with vendors for warranty support and hardware repairs.

Provide support for meeting room equipment projectors and video conferencing tools.

Participate in IT projects rollouts and system upgrade as required

Requirements

Diploma or bachelors degree in IT Computer Science or related field.

2 years of experience in desktop support or end-user IT services.

Strong knowledge of Windows 10/11 Microsoft Office 365 and basic networking MFP device troubleshooting.

Familiarity with ticketing systems (e.g. ServiceDesk Plus ServiceNow Fresh service Jira).

Basic understanding of Active Directory DNS DHCP and Group Policies.

Excellent troubleshooting and communication skills.

Ability to work independently and manage multiple tasks.

Customer-focused with a proactive attitude.

Strong problem-solving and analytical skills.

Team player with a willingness to learn and adapt.

Ability to work under pressure and meet deadlines

Preferred Certifications (Optional):

CompTIA A / Network

Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation

Key Skills
MAC,Active Directory,Switching,Information Technology,Access Points,Deskstops,PowerShell,OS,Windows,SCCM,Troubleshoot,Computer information system,Setup,hardware,Technical Support
Employment Type : Full Time
Experience: years
Vacancy: 1