Assistant Reservation Manager
Assist in managing the daily operations of the reservations department.
Ensure all reservations are accurately entered updated and communicated to relevant departments.
Monitor room availability rate codes booking restrictions and overbooking strategies.
Manage group reservations including rooming lists cut-off dates and special requirements.
Handle VIP repeat guest and special request bookings with extra care.
Support revenue strategies by maximizing occupancy and average daily rate (ADR).
Coordinate with the Director of Revenue on forecasting yield management and pricing updates.
Identify opportunities for upselling cross-selling and promotions.
Respond promptly and professionally to guest inquiries via phone email or online platforms.
Address and resolve guest concerns regarding reservations billing or room allocations.
Maintain strong relationships with travel agents corporate clients and OTA partners.
Assist in training supervising and evaluating reservations staff.
Ensure team adherence to hotel policies service standards and data accuracy.
Support scheduling and workflow planning.
Ensure the effective use of PMS CRS channel managers and OTA extranets.
Monitor booking trends and support preparation of daily weekly and monthly reservation reports.
Maintain accuracy of room inventory and system configurations.
Qualifications :
Bachelors degree in Hospitality Management or related field.
24 years of experience in hotel reservations or front office; supervisory experience is an advantage.
Strong knowledge of PMS (e.g. Opera).
Excellent communication and customer service skills.
Strong analytical and organizational abilities.
Ability to multitask and work under pressure.
Proficiency with Microsoft Office and reservation-related technologies.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
Customer Service,E Learning,Air Pressure Handling,Client Services,Jboss,Entry Level Finance
Experience: years
Vacancy: 1