EN Reservation Agent

We are seeking a dedicated and customer-oriented Reservation Agent to join our team at Swissotel Corniche Park Towers Doha Qatar. As a key member of our Reservation Department you will play a crucial role in ensuring guest satisfaction by managing bookings and providing exceptional service.

• Handle all reservations through various channels including phone fax internet and email
• Optimize room sales in line with the hotels sales policy and brand standards
• Provide a warm welcome and assist guests with their inquiries and requests
• Manage the reservation process following brand-specific procedures
• Enter reservation details accurately and efficiently into the system
• Communicate effectively with other hotel departments to ensure seamless guest experiences
• Confirm reservations and handle written communications professionally
• Stay up-to-date with hotel promotions packages and special offers
• Assist in maximizing room occupancy and revenue
• Resolve guest concerns and issues promptly and professionally

Qualifications :

• Proven experience as a Reservation Agent or in a similar customer service role
• Strong knowledge of reservation systems preferably Opera or similar platforms
• Excellent interpersonal and communication skills
• Fluency in English; additional languages are a plus
• Outstanding problem-solving abilities and attention to detail
• Guest-focused personality with a commitment to providing exceptional service
• Ability to work efficiently in a fast-paced environment
• Proficiency in basic computer skills and data entry
• Knowledge of hospitality industry standards and best practices
• Flexibility to work various shifts including weekends and holidays
• High school diploma or equivalent; higher education in hospitality management is a plus

Additional Information :

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fast-paced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Intelligence,Corporate,Irrigation,Investment,AC Maintenance,Contract Administration
Experience: years
Vacancy: 1