Senior Technical Specialist

• Bachelors degree
• minimum 5 years in Automotive field
• Technical diagnosis & troubleshooting
• Training capability
• Age: Maximum 45 years old
• Conduct problem root cause analysis and write field technical report service Kaizen report for TMC and internal technical report for internal issue
• Report and escalate to TMC and TMC-Bro for issues that cannot be fixed following Toyota standard service information
  
• Carry out troubleshooting and repairs for the cases that are needed high-tech diagnosing procedure both FIR and Non-FIR cases and with difficulty repairing
  
• Conduct on site investigation and assessment and write incident report for the cases like Fire hazards air bag deployed and non-deployment unintended acceleration of the vehicle and special cases that needs Genbchi Genbutsu
  
• Conduct team development meeting (Quarterly) to all the foreman and all quality testers to update them about new car features new Toyota campaigns and service silent campaigns
  
• Provides timely assistance to the main workshop supervisor service advisors and foreman Quality testers individually or in groups in the form of guidance actual written specifications demonstrations presentations.
  
• Respond to all technical inquiries from all the branches by phone and if necessary go to the place and provide technical assistance
  
• Provides technical support to customers for all technical related inquiries
  
• Maintain a relationship with reception and workshop personnel and provide regular informal feedback on current technical issues
  
• Conduct technical training to team members and customers when required
  
• Assists as directed to carry out the goals and responsibilities of the department regarding technical concerns
  
• Attends TMC certification training for enhancement of technical skills

Key Skills
Continuous Integration,Agile,HTTPS,SAFe,Systems Engineering,Acquisition Strategy,Requirements Analysis,Sharepoint,UML,Technical Support,Cerner,Troubleshooting
Employment Type : Full Time
Experience: years
Vacancy: 1