Spa & Recreation Receptionist

Key Responsibilities

Guest Relations & Service

• Greet and assist guests in a professional friendly manner in person and over the phone.

• Manage treatment bookings schedule appointments and ensure seamless spa operations.

• Provide accurate information about spa services treatments and promotions.

• Handle guest concerns and complaints promptly and discreetly.

• Promote rebookings and encourage guest loyalty.

• Maintain confidentiality of guest and staff information.

Operational & Administrative Duties

• Operate the point-of-sale system handle payments and reconcile daily transactions.

• Maintain spa databases records and reports as required.

• Monitor and maintain cleanliness ambiance and organization in all reception and public spa areas.

• Support retail and treatment sales achieve revenue goals and ensure proper stock levels.

• Confirm bookings prepare for VIP arrivals and coordinate guest preferences.

• Report discrepancies security issues or maintenance needs to management.

Guest Experience & Facility Upkeep

• Ensure all spa and fitness areas are clean well-stocked and in excellent condition.

• Maintain appropriate lighting music amenities and overall atmosphere.

• Support towel and amenity management ensuring guest areas remain refreshed and inviting.

• Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.

Qualifications :

Qualifications & Skills

• Minimum 12 years of experience in a spa wellness or hospitality front desk role.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Friendly professional appearance and service-oriented mindset.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Dental,Brand Marketing,Litigation Paralegal,Import,Accident Investigation
Experience: years
Vacancy: 1