IT Service desk Manager

We are currently looking for IT Service desk Manager for our Qatar operations with the following terms & conditions.

Key Responsibilities:

Lead and manage the day-to-day operations of the IT service desk team.
Ensure timely and effective resolution of user issues incidents and service requests.
Develop and maintain service level agreements (SLAs) and ensure targets are met.
Monitor performance metrics and generate regular reports on service desk operations.
Establish and implement processes for incident request and problem management
Handle escalated issues and ensure high customer satisfaction.
Joining time frame: 2 weeks (maximum 1 month)

Remote Work :

No

Employment Type :

Full-time

Key Skills
Editorial,Catering,B2C,Camp,Computer Engineering
Experience: years
Vacancy: 1