Coordinator Rider On Ground Ops

Support day-to-day fleet operations at the zone level by monitoring performance resolving rider issues and ensuring efficient live operations. Act as the primary link between riders dispatch and fleet partners on the ground.

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.

• Track and assess rider performance on a city/zone level.

• Manage walk-in queries from riders.

• Liaise with fleet partners to ensure smooth communication.

• Assist dispatchers with rider-related communication.

• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.

• Facilitate feedback loops between riders and management.

• Resolve queries and escalations from internal and external stakeholders.

• Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low-performing riders.

• Investigate rider-related issues raised by customers or vendors.

• Perform ad hoc tasks as requested by the line manager.

Qualifications :

What did we order

• Education and Experience:

  • Bachelors Degree

  • 1-2 years of experience in the food/grocery tech industry is highly preferred.

• Skills and Competencies:

  • Ability to multitask and work effectively in a fast-paced environment.

  • Proficient in Google Suite.

  • Strong communication skills both written and verbal. English is a must. Arabic is a plus.

  • Problem-solving skills and a proactive approach to identifying and addressing operational challenges.

  • Driving License is a must.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Anti Money Laundering,Lifting Equipment,Accounts Receivable,Customer Service,Apache,Brand Communications
Experience: years
Vacancy: 1