ITSM ServiceNow Developer

We are currently looking ITSM Developer for our Qatar operations with the following terms & conditions.

Required Qualifications & Skills

Bachelors degree in Computer Science Information Systems or related field.

Hands-on experience with at least one ITSM platform (preferably Ivanti).

Strong knowledge of APIs REST SOAP web services and integration patterns.

Experience with scripting languages (JavaScript Python PowerShell or similar).

Familiarity with middleware and integration tools (ServiceNow IntegrationHub MuleSoft Boomi Azure Logic Apps etc.).

Knowledge of ITIL v4 practices and ITSM processes (Incident Problem Change Asset CMDB).

Strong understanding of databases (SQL/NoSQL) and data structures.

Good troubleshooting debugging and problem-solving skills.

Experience with version control (Git) and CI/CD pipelines.

Key Responsibilities

Design develop and maintain integrations between ITSM tools (Ivanti ServiceNow BMC Remedy etc.) and enterprise applications (ERP CRM HR Monitoring tools CMDB etc.).

Configure and develop APIs web services and middleware components to support ITSM processes.

Work closely with ITSM process owners (Incident Change Problem Asset CMDB) to gather integration requirements.

Develop and customize workflows business rules and automation scripts within the ITSM platform.

Ensure integrations adhere to data quality performance and security standards.

Troubleshoot and resolve integration-related incidents including connectivity data flow and process issues.

Maintain technical documentation of all integration configurations and workflows.

Support platform upgrades patching and migration activities to ensure integrations remain functional.

Collaborate with cross-functional teams (IT Operations Security Application teams etc.) to ensure smooth service delivery.

Joining time frame: 2 weeks (maximum 1 month)

Remote Work :

No

Employment Type :

Full-time

Key Skills
CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation
Experience: years
Vacancy: 1