Spa Receptionist

Key Responsibilities:

• Greet guests warmly and professionally upon arrival.

• Answer phone calls emails and other inquiries promptly and accurately.

• Schedule spa appointments and maintain an up-to-date reservation system.

• Ensure guest profiles and preferences are accurately recorded.

• Explain spa services products promotions and packages to guests.

• Handle check-ins and check-outs including billing and payment processes.

• Maintain cleanliness and organization of the reception area and relaxation zones.

• Coordinate with therapists and spa staff to ensure a seamless service flow.

• Upsell spa products and retail merchandise.

• Resolve guest complaints or concerns promptly and professionally.

• Follow opening and closing procedures of the spa.

• Ensure compliance with all health safety and hygiene regulations.

Qualifications :

Qualifications:

• Proven experience in a receptionist or front desk role preferably in a spa or hospitality setting.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to multitask and remain calm under pressure.

• Professional appearance and positive attitude.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1