Assistant Butler

Job Purpose:

To assist in delivering a personalized refined and anticipatory butler service to Raffles Dohas distinguished guests. The Assistant Butler plays a crucial role in creating a seamless luxurious guest journey by attending to their needs with discretion precision and grace.

Key Responsibilities:

Guest Service & Experience

• Deliver a warm elegant and anticipatory welcome and farewell to guests.

• Handle in-room check-ins/check-outs packing/unpacking and valet services.

• Ensure guest preferences special requests and VIP setups are executed flawlessly.

• Provide discreet and efficient service maintaining the highest level of confidentiality and guest privacy.

• Coordinate with other departments (Housekeeping In-Room Dining Spa Concierge) to ensure a seamless guest experience.

Daily Butler Operations

• Conduct room inspections prior to guest arrivals and after departures.

• Restock and maintain the guests personal amenities minibar and stationary as per standards.

• Handle guest laundry pressing and shoe-shining requests with care.

• Maintain accurate guest profiles and preferences using the property management system.

Administrative & Coordination Duties

• Liaise with the Head Butler to ensure proper guest assignment and workload distribution.

• Prepare daily reports on guest preferences feedback and special occasions.

• Ensure guest histories are accurately maintained and communicated across teams.

Professionalism & Grooming

• Maintain impeccable grooming etiquette and uniform standards at all times.

• Be a true Raffles ambassador embodying the service philosophy: We are ladies and gentlemen serving ladies and gentlemen.

• Continuously update service knowledge and skills through on-the-job training and learning modules.

Qualifications :

Qualifications & Requirements:

• Experience in a luxury hotel or private residence in a guest-facing role (Butler Concierge VIP Host etc.)

• Fluency in English; additional languages (French Arabic Russian etc.) are an asset

• Strong attention to detail poise and an intuitive approach to service

• Knowledge of luxury etiquette service protocol and handling high-profile/VIP guests

• Ability to work flexible hours including evenings weekends and public holidays

• Familiarity with Forbes 5-Star service standards is a strong plus

Remote Work :

No

Employment Type :

Full-time

Key Skills
General Management,Facilities Management,IFRS,Client Services,Accident Investigation,Archicad
Experience: years
Vacancy: 1