Assistant Guest Relations Manager

In this role you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.

• Assist in managing guest inquiries requests and complaints in a timely and professional manner
• Support the Front desk team in coordinating guest services and activities
• Oversee checkin and checkout processes ensuring smooth and efficient operations
• Collaborate with other departments to fulfill guest needs and resolve issues
• Train and mentor guest relations staff to maintain high service standards
• Assist in creating and implementing guest satisfaction initiatives
• Monitor and analyze guest feedback to identify areas for improvement
• Participate in special events and VIP guest arrangements
• Ensure compliance with hotel policies and local regulations
• Assist in managing the guest relations budget and resources

Qualifications :

College diploma in hotel management or related field
Previous experience in Front Office or Guest Services
Good Communication skills
Experience with Front Office Systems
Good English skills both written and spoken and Russian is a plus

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex
Experience: years
Vacancy: 1