An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning high customer satisfaction and achievement of business targets.
Key Responsibilities:
Operations Management:
Manage daytoday outlet operations including opening/closing procedures.
Monitor inventory levels and ensure timely replenishment.
Team Leadership:
Supervise and train staff to deliver excellent customer service.
Create staff schedules and manage performance evaluations.
Customer Service:
Address customer concerns promptly and professionally.
Maintain a welcoming environment to enhance the customer experience.
Sales and Revenue:
Drive sales to meet or exceed targets.
Implement promotions and upsell products/services.
Compliance and Reporting:
Ensure adherence to safety hygiene and company policies.
Prepare daily/weekly reports on sales expenses and staff performance.
Qualifications :
Bachelors degree in business hospitality or related field (preferred).
25 years of experience in hospitality management.
Russian/Arabic speaker is a plus
Strong leadership communication and organizational skills.