Reservations Supervisor

As the Reservations Supervisor you will support in leading the reservations team to ensure seamless efficient and high-quality booking operations across both Raffles and Fairmont Doha. You will uphold our brands luxury standards by managing guest reservations with accuracy professionalism and a strong customer-centric approach. Your leadership will be key in driving revenue optimization and enhancing the overall guest journey from reservation to arrival.

Qualifications :

Key Responsibilities:

• Supervise and coach the reservations team to maintain excellent service standards consistent with Raffles & Fairmont brand values.
• Manage all reservation activities including phone email and online bookings ensuring accuracy and timely responses.
• Monitor daily room inventory and collaborate with Revenue Management to optimize room allocation and maximize revenue.
• Handle complex or VIP guest reservations and resolve escalated issues with tact and efficiency.
• Train and develop reservations staff on systems (Opera PMS SynXis or other relevant platforms) and guest interaction protocols.
• Collaborate closely with Front Office Sales Marketing and Revenue Management teams to ensure smooth communication and aligned strategies.
• Prepare regular reports on booking trends cancellations no-shows and forecast accuracy to support business decisions.
• Ensure compliance with company policies reservation procedures and data privacy regulations.
• Stay updated on industry trends competitor activity and new reservation technologies to recommend improvements.

Additional Information :

• Minimum 3 years experience in reservations or front office operations preferably in luxury hotels and/or resorts
• Proven leadership experience managing a reservations or customer service team
• Excellent communication and interpersonal skills with a professional and polished demeanor
• Proficiency in Opera PMS or similar reservation systems and Microsoft Office
• Strong problem-solving skills and the ability to work well under pressure
• Fluent in English; Additional languages are advantageous
• Detail-oriented with a passion for delivering exceptional guest service
• Flexible to work shifts including weekends and holidays as required

Remote Work :

No

Employment Type :

Full-time

Key Skills
Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines
Experience: years
Vacancy: 1