Assistant Guest Relations Manager

• Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
• Keep Misenplace ready for VIP arrival ( room keys welcome drink)
• Register and process check in/out for all VIPs guests efficiently and professionally.
• Escort VIP gussets to their rooms.
• Update guest information into the computer after a complete check in.
• Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages mails and packages are delivered to the guest room.
• Assist at the Information counter Foreign Exchange and Business centre as and when assigned.
• Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
• Follow up with Bell desk regards shuttle Bus.
• Daily courteous calls to VIP rooms so too with other guests.
• Report any unusual occurrences or requested to manager.
• Be aware of the hotel accident Prevention Policies.
• Ensure the cleanliness and neatness of front office area.
• Review log book verify outstanding and follow up pending. Identify if any special assignment for the day
• Check Hotel situation occupancy functions groups VIPs.
• Reannounce VIP rooms to Housekeeping and F&B departments.
• Check if all departure details for the day have been taken as well as for the next day.
• To arrange for bouquets cake and cards in case of guests anniversary and birthdays.
• Check VIP rooms after amenities are placed.
• Coordinate with the lobby manager regards arrival & departure transport arrangements for the day.
• File daily guest relations report and documents systematically.
• At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.

Qualifications :

• Diploma or degree in vocational hospitality
• 57 years experience in 45 star hotel.

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex
Experience: years
Vacancy: 1