Customer Experience Manager - Telecom

Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.

Responsibilities

• Define and implement customer journey and experience strategies.
• Oversee call center digital and in-store service operations.
• Monitor NPS and customer satisfaction scores.
• Lead service recovery and complaint management processes.
• Collaborate with product and marketing teams for seamless client experiences.

Qualifications

• Bachelors degree in Business Communications or related field.
• 8 years in customer experience management telecom preferred.
• Proven track record in service transformation initiatives.
• Strong analytical and communication skills.
• Bilingual Arabic/English essential.

Key Skills
Anti Money Laundering,Civil Engineering,ABAP,IT Security,Export Import Documentation,Accident Investigation
Employment Type : Full Time
Experience: years
Vacancy: 1