Head Hostess

Head Hostess

The Head Hostess will play a crucial role in ensuring exceptional guest experiences by managing the restaurants reception operations and supervising the hostess team.

• Supervise and motivate the team to provide excellent customer service.
• Welcome guests with a warm and friendly demeanour.
• Manage guest reservations and seating arrangements efficiently.
• Address and resolve guest concerns or special requests promptly.
• Oversee the daily operations of the frontofhouse ensuring smooth workflow.
• Coordinate with kitchen staff and servers to optimize table turnover and enhance overall dining efficiency.
• Maintain accurate records of reservations guest counts and special requests.
• Ensure that the frontofhouse area is clean organized and visually appealing at all times.
• Monitor and enforce quality standards for service and presentation.

Qualifications :

• Proven experience in a hostess role in a fivestar hotel for at least 2 years.
• Good leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Exceptional customer service and communication skills.
• Ability to remain calm and professional in highpressure situations.
• Knowledge of reservation systems and basic computer skills.
• Flexibility to work evenings weekends and holidays as needed.

Additional Information :

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Restaurant Experience,OpenTable,Food Service,Customer Service,Hospitality Experience,Basic Math,Guest Relations Experience,Host/Hostess Experience,Guest Services,Cash Handling,Phone Etiquette,Writing Skills
Experience: years
Vacancy: 1